Kestan offers free standard shipping on all orders shipping to addresses and P.O boxes within the continental U.S.

We will process orders and ship within 1-2 business days from our location in Southern California. Orders with requested expedited shipping must be placed by 11am PST that day in order for the items to be shipped with the requested shipping option. Orders placed Saturday and Sunday will ship out the following Monday. Orders will not be shipping on holidays; instead, they will ship on the next workday.

Kestan is not responsible for incorrect addresses and a fee will be applied to packages that need to be re-shipped.

Notice

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Please note transit times are provided by USPS and are not necessarily guaranteed.

International Shipping

Taxes/Duties and Returned Shipments (for International Customers):

The customer is responsible for any additional taxes, duties and/or custom fees on international shipments. Due to customs, packages may be delayed in some occasions and Kestan is not responsible for delayed delivery. If the customer decides to refuse or return shipments from Kestan, he/she is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have been acquired on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once Kestan has received the refused package.

Returns & Exchanges

Kestan will gladly accept returns or exchanges on unworn, unwashed, undamaged or defective merchandise with tags in the original packaging for a refund to the customer’s original method of payment. Unfortunately, we cannot accept returns or exchanges on skincare, bath and beauty, workshops, or sale items.

Exchanges 

Please email support@kestan.co for further instructions as we will gladly assist you with your exchange! 

Returns 

All returns must be postmarked and mailed within thirty (30) days from date of purchase of the ordered merchandise. 

Please mail all returns to:

Kestan
4790 Irvine Blvd. Suite 105-194
Irvine, CA 92620 

Shipping and insurance charges are non-refundable, and the customer will be responsible for the return shipping costs. If the item has been damaged in transit please notify support@kestan.co and we will file a claim with the shipping provider and contact the customer with further instructions. It is highly recommended to purchase shipping insurance on returns, as Kestan is not responsible for lost or damaged packages. 

If you request a refund or store credit from Kestan, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. Returns intended for a refund will be automatically processed within 30 days of receiving the returned merchandise.