U.S. Shipping

KESTAN charges a flat shipping fee of $4.99.

We will process orders and ship within 1-2 business days from our location in Southern California. Orders with requested expedited shipping must be placed by 11am PST that day in order for the items to be shipped with the requested shipping option. Orders placed Saturday and Sunday will ship out the following Monday. Orders will not be shipping on holidays; instead, they will ship on the next workday.

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Please note transit times are provided by USPS and are not necessarily guaranteed.

Due to unexpected circumstances with COVID-19, you may experience some shipping delays. Unfortunately, KESTAN cannot be responsible for any shipping delays that occur once your package has been released to the shipping carrier.

international shipping

KESTAN offers standard international shipping for a flat fee of $20.00.

The customer is responsible for any additional taxes, duties and/or custom fees on international shipments. Due to customs, packages may be delayed in some occasions and KESTAN is not responsible for delayed delivery. If the customer decides to refuse or return shipments from Kestan, he/she is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have been acquired on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once Kestan has received the refused package.

Our shipping carrier offers free tracking within the United States. Unfortunately, once your package has crossed international borders, we can no longer track your package. Shipping times may vary depending on customs, duties, and your country's shipping carrier.

returns & exchanges

KESTAN will gladly accept returns or exchanges on unworn, unwashed, undamaged, or defective merchandise with tags in the original packaging for a refund to the customer’s original method of payment. 

All returns must be postmarked and mailed within thirty (30) days from date of purchase of the ordered merchandise. 

To return an item, customers must directly mail back their returns to:

KESTAN
4790 Irvine Blvd. Suite 105-194
Irvine, CA 92620 

Once we've received the item and checked that its in good condition, we'll issue the refund.

If you request a refund from KESTAN, you will be refunded for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. Returns intended for a refund will be automatically processed within 30 days of receiving the returned merchandise.

Yes! Merchandise purchased at KESTAN.co can be returned to our retail store (visit us here). You must have your invoice with you at the time of return.

Our online return policy applies to in store returns - unworn, unwashed, undamaged, or defective merchandise with tags in the original packaging for a refund to the customer’s original method of payment. 

Personal care/use, candles, home, health and beauty, plants, and items marked as final sale are not eligible for return or credit. If returned, these items will not be credited or returned to the customer.

Please email support@kestan.co within 30 days of your purchase for further instructions as we will gladly assist you with your exchange.

If you return one or more items from a "Buy More, Save More" event, the bundle discount will vary accordingly and the refunded amount will be based on what you keep. 

If you cancel one or more items before they ship, the discounted amount will be adjusted to reflect the number of items you are actually purchasing or remaining in your order.

Should a case arise where the money is owed, KESTAN will notify you prior to charging your original method of payment for your consent.

Price adjustments

KESTAN offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to the original form of payment. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

Gifting at kestan

We currently do not offer customized gift wrapping, but our products are shipped in the follow ways:

Garments: All KESTAN clothing is packed flat in a custom KESTAN reusable garment bag.

Jewelry: Necklaces are shipped in our signature pink KESTAN rose gold embossed jewelry boxes. Rings are shipped inside our KESTAN velvet pouches. Earrings are placed on gold embossed KESTAN cards and placed inside a KESTAN velvet pouch. 

Candles: Our KESTAN candles are wrapped in KESTAN tissue paper.

KESTAN partner products: Partner products (i.e. books, kitchen, skincare, etc.) are shipped in original packaging as displayed in the product photos online.

Gift returns must be accompanied with a gift receipt or purchase validation within 30 days of purchase and will be credited back via store credit. If you have any questions at all, please email us at support@kestan.co.

Garments: All KESTAN clothing is packed flat in a custom KESTAN reusable garment bag.

Jewelry: Necklaces are shipped in our signature pink KESTAN rose gold embossed jewelry boxes. Rings are shipped inside our KESTAN velvet pouches. Earrings are placed on gold embossed KESTAN cards and placed inside a KESTAN velvet pouch. 

Candles: Our KESTAN candles are wrapped in KESTAN tissue paper.

KESTAN partner products: Partner products (i.e. books, kitchen, skincare, etc.) are shipped in original packaging as displayed in the product photos online.

Yes! Gift returns must be accompanied with a gift receipt or purchase validation within 30 days of purchase. If the customer would like to exchange for a higher priced item, then the customer is responsible for paying the difference. If the gift is exchanged for a lower priced item, then the difference will be returned via store credit. If you have any questions at all, please email us at support@kestan.co.

Have a special event coming up or in need of a special bulk gifting request? Please email support@kestan.co with "Bulk Gifting Request" in the subject, and we'd be happy to help! 

Some examples of bulk gifting include: bridal, corporate, and holiday events.